# RETURN, REPLACEMENT, CANCELLATION & REFUND POLICY
**Last Updated: September 2026**
At **Print Happiness**, most of our products are customized or personalized specifically for each customer using photographs, names, messages, artwork or other information provided by the customer.
Because customized products are individually created and generally cannot be resold to another customer, different cancellation, return, replacement and refund conditions apply compared with ordinary non-customized products.
We request customers to carefully review their photographs, customization details, spellings, sizes, product specifications and other information before placing an order.
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## 1. CUSTOMIZED & PERSONALIZED PRODUCTS
Customized and personalized products are created specifically according to the information and content submitted by the customer.
This may include:
* Photographs;
* Names;
* Dates;
* Messages or wording;
* Artwork;
* Logos;
* Product size;
* Colour or variant;
* Design selection; and
* Other customization instructions.
The customer is responsible for ensuring that all information and content submitted while placing the order are correct.
Once designing, printing, engraving, cutting, personalization or production has commenced, customized products generally cannot be cancelled, returned, exchanged or refunded merely because of:
* Change of mind;
* Change of preference;
* Customer no longer requiring the product;
* Incorrect photograph uploaded by the customer;
* Incorrect spelling, name, date or wording submitted by the customer;
* Incorrect size, colour or product variant selected by the customer;
* Limitations arising from the quality of the photograph supplied by the customer; or
* Other preference-based reasons unrelated to a defect or error attributable to Print Happiness.
Nothing in this policy affects any mandatory rights available to customers under applicable law.
---
## 2. WEBSITE ORDERS & AUTHORIZATION TO PROCEED
For orders placed directly through **[www.printhappiness.in](http://www.printhappiness.in)**, a digital preview is **not automatically provided for every customized product**.
When placing an order through our website, customers are responsible for uploading the correct photograph and providing accurate customization information.
By completing and confirming a customized order through our website, the customer authorizes Print Happiness to use the photograph, information and customization instructions submitted with the order to design, customize and produce the selected product.
**Unless the relevant product specifically states that a digital preview will be provided before production, Print Happiness may proceed directly with designing, customization and production based on the information submitted with the order without obtaining separate digital-preview approval from the customer.**
Where the uploaded photograph and customization information are suitable for production and no clarification or intervention is reasonably required, we may complete and dispatch the order without further confirmation.
The fact that a separate digital preview was not provided will not, by itself, make an otherwise correctly produced product eligible for cancellation, return, replacement or refund.
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## 3. WHEN WE MAY CONTACT YOU
If we identify an issue that reasonably requires clarification before production, Print Happiness may contact the customer using the contact information provided with the order.
Examples may include:
* Missing customization information;
* Unclear or conflicting instructions;
* A photograph that appears unsuitable for the selected product;
* Missing names or wording;
* A technical problem with an uploaded file;
* A design choice requiring customer confirmation; or
* Any other issue where proceeding without clarification may materially affect the customized product.
Where clarification is required, production may be placed on hold until we receive the necessary response.
Customers are responsible for providing valid contact information and responding within a reasonable period when clarification is requested.
Failure to respond may result in a delay in production or dispatch.
---
## 4. DIGITAL PREVIEWS – WHEN PROVIDED
A digital preview is **not a standard requirement for every Print Happiness order**.
For certain products, orders or customization requirements, Print Happiness may provide a digital preview before production.
A digital preview may be:
* Included as part of a particular product or service;
* Provided because Print Happiness determines that customer confirmation is required;
* Provided for certain WhatsApp/manual orders;
* Offered as an additional service; or
* Otherwise specifically agreed with the customer.
Where a digital preview is provided and Print Happiness specifically requests customer approval, the customer must carefully check:
* Photograph;
* Name and spelling;
* Dates;
* Messages and wording;
* Positioning;
* Layout;
* Orientation;
* Design; and
* Other visible customization details.
Once the customer approves the preview, Print Happiness may proceed with production.
**Customer approval confirms that the customer has reviewed and accepted the customization details visible in the approved preview.**
An error or design element that was clearly visible in and approved as part of the final preview will generally not qualify for a free replacement, return or refund.
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## 5. CUSTOMER RESPONSIBILITY FOR WEBSITE ORDERS
Customers placing customized orders through our website must carefully verify all information **before completing the order**.
Please ensure that:
* The correct photograph has been uploaded;
* The photograph is of suitable quality;
* Names are spelled correctly;
* Dates are correct;
* Messages and wording are correct;
* The correct product is selected;
* The correct size is selected;
* The correct colour or variant is selected; and
* Any special customization instructions are clearly provided.
Where Print Happiness produces the product according to the information submitted by the customer, an error originating from the customer's submission will generally not be considered a manufacturing or customization error attributable to Print Happiness.
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## 6. DAMAGED, DEFECTIVE, INCORRECT OR MISSING PRODUCTS
If you receive a product that is:
* Damaged during transit;
* Broken during transit;
* Materially defective;
* Different from the product ordered;
* Missing from the parcel;
* Missing an essential component;
* Incorrectly customized because of an error attributable to Print Happiness; or
* Materially different from the customization information submitted or, where applicable, the final approved preview,
please contact Print Happiness within **24 hours of delivery**.
For claims relating to transit damage, breakage, missing items or an incorrect product, a proper **unboxing video is mandatory**, as explained below.
After verification of an eligible claim, Print Happiness will determine the appropriate remedy depending upon the circumstances and applicable law. This may include:
* Correction;
* Replacement of the affected component;
* Replacement of the product;
* Repair, where appropriate; or
* Refund where applicable.
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## 7. MANDATORY UNBOXING VIDEO
For any claim relating to a **damaged, broken, incorrect or missing product or component**, a clear and continuous unboxing video is **mandatory**.
The unboxing video must:
* Begin **before the parcel is opened**;
* Clearly show the sealed outer packaging;
* Show the shipping label/order details where reasonably visible;
* Be recorded continuously without cuts, pauses or edits;
* Show the complete opening of the parcel and removal of the product; and
* Clearly show the damage, breakage, missing item, incorrect product or other issue being claimed.
The video must be recorded when the parcel is opened for the first time.
**If a proper unboxing video is unavailable, the customer will not ordinarily be eligible for a return, replacement or refund for claims relating to transit damage, breakage, missing items or an incorrect product, except where otherwise required under applicable law.**
Photographs alone may not be sufficient to establish that damage, breakage or missing contents existed when the parcel was opened.
Customers are therefore advised **not to open the package before starting the unboxing video**.
Any such claim must also be reported to Print Happiness within **24 hours of delivery**, together with the unboxing video and relevant order details.
---
## 8. PRINT COLOUR & SCREEN VARIATIONS
A photograph or design viewed on a mobile phone, tablet or computer screen may not appear exactly the same when physically printed, engraved or reproduced on a product.
Variations may arise because of:
* Screen brightness;
* Screen calibration;
* RGB versus physical print reproduction;
* Printing technology;
* Ink or sublimation processes;
* Engraving processes;
* Product material;
* Surface texture; and
* Lighting conditions.
Reasonable differences in colour, brightness, contrast or appearance arising naturally from these factors are not ordinarily considered manufacturing defects.
**Exact screen-to-print colour matching cannot be guaranteed.**
---
## 9. CUSTOMER-SUPPLIED PHOTO QUALITY
The quality of the finished customized product depends significantly on the quality of the photograph supplied by the customer.
For best results, customers should upload clear, high-resolution and properly lit photographs.
Photographs that are:
* Blurred;
* Pixelated;
* Heavily compressed;
* Dark or overexposed;
* Screenshots;
* Excessively cropped; or
* Otherwise low quality
may result in correspondingly reduced print or customization quality.
Print Happiness may make reasonable adjustments to photographs where required for production. However, we cannot guarantee that a poor-quality source photograph can be converted into a high-quality finished product.
**Print Happiness is not obligated to contact the customer regarding every low-quality photograph before production.**
Where the photograph is reasonably usable for the selected product, we may proceed using the photograph submitted by the customer.
Poor print quality resulting directly from the quality of the original photograph submitted by the customer will generally not qualify for a return, replacement or refund.
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## 10. CROPPING, RESIZING & IMAGE POSITIONING
Different Print Happiness products have different shapes, dimensions and printable areas.
Accordingly, photographs may need to be reasonably:
* Cropped;
* Resized;
* Repositioned;
* Rotated;
* Adjusted; or
* Extended
to fit the selected product or design.
By placing a customized order, the customer authorizes Print Happiness to make reasonable layout and image adjustments necessary to produce the selected product.
Where a particular portion of a photograph must not be cropped or where specific positioning is essential, the customer should clearly communicate this while placing the order.
Reasonable cropping or positioning required to fit the selected product will not ordinarily qualify as a defect.
---
## 11. CARICATURES, AI-ASSISTED ART & DIGITAL ARTWORK
Caricatures, digital sketches, paintings, AI-assisted artwork and similar products are **artistic interpretations** of customer photographs.
**100% facial resemblance or photographic accuracy cannot be guaranteed.**
Differences may occur in:
* Facial features;
* Hairstyle;
* Skin tone;
* Expression;
* Body proportions;
* Artistic details; or
* Other visual characteristics.
Where a particular caricature model has a predefined body, dress, pose or theme, those elements will generally remain as displayed in the selected design unless otherwise specifically stated.
Where a digital preview is provided and approved, dissatisfaction solely regarding artistic preference or resemblance after approval will generally not qualify for a replacement or refund.
Where no preview is included with the selected product, placing the order authorizes Print Happiness to create the artwork using the photograph and design selected by the customer, subject to the product description and customization information displayed on the website.
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## 12. NATURAL WOOD & MATERIAL VARIATIONS
Products made using natural wood, veneer or similar materials may naturally differ in:
* Grain;
* Shade;
* Texture;
* Knots;
* Pattern;
* Engraving appearance; and
* Surface characteristics.
These natural variations make individual products unique and are not ordinarily considered defects.
Similarly, reasonable variations resulting from printing, engraving, cutting, handmade production or manufacturing processes may occur.
Such reasonable natural or manufacturing variations will generally not qualify for return, replacement or refund.
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## 13. CANCELLATION OF CUSTOMIZED ORDERS
If you wish to cancel a customized order, please contact Print Happiness **as soon as possible after placing the order**.
Cancellation is possible only if designing, customization or production has **not yet commenced**.
Some Print Happiness orders may enter designing or production shortly after payment. Therefore, **we cannot guarantee a fixed cancellation period**.
Once designing, printing, engraving, cutting, personalization or production has commenced, the order generally cannot be cancelled.
If cancellation is accepted before work has commenced, any eligible refund will be processed in accordance with this policy and applicable law.
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## 14. CHANGES AFTER ORDER PLACEMENT
If you realize that you have submitted an incorrect photograph, spelling, wording, size, colour, variant or other customization information, please contact Print Happiness **immediately**.
We will make reasonable efforts to accommodate the change if designing or production has not commenced.
However, changes cannot be guaranteed.
Once designing or production has commenced, changes may:
* No longer be possible;
* Attract additional design or production charges; or
* Require a new order.
Customers should therefore carefully verify all customization information before completing their order.
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## 15. DELIVERY FAILURE / RETURN TO ORIGIN
Customers are responsible for providing an accurate:
* Recipient name;
* Delivery address;
* PIN code;
* WhatsApp/contact number; and
* Other information required for successful delivery.
If an order is returned to Print Happiness because of:
* Incorrect or incomplete address;
* Incorrect contact information;
* Recipient being unavailable;
* Customer refusing delivery;
* Repeated unsuccessful delivery attempts; or
* Another reason attributable to the customer,
the product may be re-shipped after the customer confirms the correct details and pays the applicable re-shipping charges.
For customized and personalized products, **refusing courier delivery does not constitute cancellation of the order and does not automatically create an entitlement to a refund.**
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## 16. COURIER DELAYS
Once an order has been dispatched, delivery is handled by an independent courier or logistics provider.
Print Happiness will make reasonable efforts to assist customers where a shipment is delayed, lost or damaged.
Estimated courier delivery dates are estimates unless expressly guaranteed.
Delivery may be affected by circumstances outside our reasonable control, including:
* Weather;
* Transportation disruptions;
* Strikes;
* Public holidays;
* Natural disasters;
* Government restrictions;
* Remote delivery locations;
* Incorrect addresses; or
* Other circumstances beyond our reasonable control.
Nothing in this section limits any mandatory remedy available to the customer under applicable law.
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## 17. REPLACEMENT OF DAMAGED COMPONENTS
Where only an independently replaceable component of a product is damaged—for example, a detachable stand, hook, fitting or similar component—Print Happiness may provide only the affected replacement component where doing so fully resolves the problem.
A complete replacement of the customized product will not necessarily be provided where replacement of the affected component reasonably restores the product to its intended condition.
Where the complete customized product is damaged or the issue cannot reasonably be resolved by replacing an individual component, we may arrange an appropriate replacement or other remedy after verification.
The mandatory unboxing-video requirements described above apply to claims involving damage discovered upon delivery.
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## 18. NON-CUSTOMIZED PRODUCTS
If Print Happiness sells a product that has **not been customized or personalized**, return or exchange eligibility will depend upon the product and any specific conditions displayed on the relevant product page.
Where a discretionary return or exchange has been approved, the product must ordinarily be:
* Unused;
* Undamaged;
* In its original condition; and
* Returned with its original packaging and accessories.
A change-of-mind return is not automatically available unless specifically offered by Print Happiness or required under applicable law.
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## 19. REFUND PROCESSING
Where a refund is approved, it will ordinarily be processed to the **original payment method**.
Approved refunds will generally be initiated by Print Happiness within **5–7 business days** after approval or, where a product must be returned, after the returned product has been received and verified.
After Print Happiness initiates the refund, the time required for the amount to appear in the customer's account may depend upon the customer's bank, card issuer, UPI provider or payment gateway.
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## 20. HOW TO REPORT A PROBLEM
If you receive a damaged, broken, incorrect, missing, defective or materially different product, please contact Print Happiness within **24 hours of delivery**.
For transit damage, breakage, missing-item or incorrect-product claims, please send the **mandatory unboxing video** together with:
* Order number;
* Customer name;
* Details of the issue; and
* Supporting photographs where required.
### Contact Print Happiness
**Email:** [printhappiness@gmail.com](mailto:printhappiness@gmail.com)
**WhatsApp:** +91 72594 25219
**Address:** Level 4, City Center Mall, Hampankatta
**Website:** [www.printhappiness.in](http://www.printhappiness.in)
Please provide sufficient information for us to identify the order and verify the issue.
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## 21. FAIR USE & APPLICABLE LAW
Print Happiness reserves the right to review and verify all cancellation, return, replacement and refund requests.
We reserve the right to reject claims that are fraudulent, misleading, abusive or unsupported by the evidence reasonably required under this policy.
Nothing contained in this policy is intended to restrict, waive or exclude any statutory right or remedy available to a customer under applicable Indian consumer-protection law.
Where any provision of this policy conflicts with a mandatory requirement of applicable law, the applicable law will prevail.