# PRIVACY POLICY – PRINT HAPPINESS
**Last Updated: September 2026**
At **Print Happiness**, we value your privacy and are committed to protecting the personal information that you share with us.
This Privacy Policy explains how we collect, use, store, process and share your personal information when you visit our website, place an order, upload photographs or other content for customization, communicate with us, or otherwise use our products and services.
By accessing or using our website and services, you acknowledge the practices described in this Privacy Policy.
## 1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with Print Happiness, we may collect the following categories of information:
### A. Information You Provide to Us
When you place or attempt to place an order, request a customization, contact us, or otherwise interact with us, we may collect information such as:
* Name
* Mobile/telephone number
* Email address
* Billing address
* Shipping/delivery address
* Order details
* Product customization instructions
* Photographs, images, artwork, text, names or other content submitted for customization
* Communications exchanged with us regarding your order
* Payment-related and transaction information
* Any other information you voluntarily provide to us
Payments may be processed through third-party payment gateways or financial institutions. Print Happiness may not directly receive or store complete card, UPI, banking or other sensitive payment credentials where such information is processed directly by the applicable payment service provider.
### B. Device and Website Usage Information
When you visit our website, certain information may be collected automatically, including:
* IP address
* Browser type
* Device type
* Operating system
* Time zone
* Pages or products viewed
* Referring website or source
* Date and time of visits
* Website interactions
* Cookies and similar technologies
We may use this information to operate, secure and improve our website and to understand how visitors interact with our products and services.
## 2. CUSTOMER PHOTOGRAPHS AND CUSTOMIZATION CONTENT
Print Happiness specializes in personalized and customized products. Customers may therefore provide photographs, images, names, messages, artwork or other content for the purpose of creating customized products.
Such content may be used to:
* Prepare digital previews or designs;
* Create and manufacture the customized product ordered;
* Communicate with the customer regarding design approval or changes;
* Perform quality checks;
* Process or reproduce the content using software, design tools, printing systems, AI-assisted tools or other technologies required to fulfil the customization; and
* Resolve customer-service or order-related issues.
Customer photographs and customization content are treated as private customer information and are intended to be used primarily for fulfilling the customer's order and providing related services.
Print Happiness will not intentionally sell customer photographs or customization files as personal data.
We may retain customization files for a reasonable period where necessary for order fulfilment, customer support, repeat-order assistance, record keeping, dispute resolution, fraud prevention or other legitimate business or legal requirements. Files may subsequently be deleted or anonymized when they are no longer reasonably required, subject to applicable law and technical backup cycles.
Customers may contact us to request deletion of their photographs or customization files, subject to any information that Print Happiness is required or permitted to retain under applicable law or for legitimate purposes.
## 3. PHOTOGRAPHS OF CHILDREN AND MINORS
Customized gifts may sometimes contain photographs of children.
Where a customer uploads or provides a photograph or other personal information relating to a child, the customer represents that they are the child's parent or lawful guardian, or that they have the necessary authorization or consent to provide such content to Print Happiness for the requested customization.
Print Happiness does not knowingly use children's personal information for behavioural advertising directed at children.
Where applicable, we may take reasonable steps to obtain or verify parental or guardian consent as required by law.
## 4. HOW WE USE YOUR INFORMATION
We may use personal information for purposes including:
* Processing and fulfilling orders;
* Creating customized products;
* Preparing digital previews;
* Processing payments through authorized payment providers;
* Arranging delivery or store pickup;
* Sending invoices, receipts and order confirmations;
* Communicating regarding orders, approvals, changes or delivery;
* Providing customer support;
* Preventing fraud, misuse and unauthorized transactions;
* Maintaining business and accounting records;
* Improving our website, products and customer experience;
* Conducting analytics;
* Sending promotional or marketing communications where permitted and appropriate;
* Complying with applicable legal, regulatory, tax and accounting requirements; and
* Protecting the rights, property and security of Print Happiness, our customers and others.
We will endeavour to process personal information only for lawful purposes connected with our business and services.
## 5. COMMUNICATION THROUGH WHATSAPP, EMAIL, SOCIAL MEDIA AND OTHER CHANNELS
Customers may communicate with Print Happiness through channels such as WhatsApp, email, telephone, Instagram or other communication platforms.
When you communicate with us through a third-party platform, your information may also be processed by the operator of that platform in accordance with its own privacy policy and terms.
Information, photographs and customization instructions received through such channels may be used by Print Happiness to respond to enquiries, prepare designs, fulfil orders and provide customer support.
## 6. COOKIES AND ANALYTICS
Our website may use cookies, pixels, tags and similar technologies to operate the website, remember preferences, understand website usage, improve performance and, where applicable, measure advertising effectiveness.
Third-party services such as website hosting providers, analytics providers or advertising platforms may also use cookies or similar technologies in accordance with their respective privacy policies.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
## 7. SHARING OF PERSONAL INFORMATION
Print Happiness does not sell or trade customer personal information as a business practice.
We may share personal information with trusted third parties where reasonably necessary to operate our business and fulfil customer orders, including:
* Website and e-commerce service providers;
* Payment gateways and financial service providers;
* Courier, logistics and delivery partners;
* Cloud storage and technology providers;
* Communication service providers;
* Analytics and advertising service providers;
* Professional advisers such as accountants, auditors or legal advisers;
* Printing, production or technology service providers where required for fulfilment; and
* Government authorities or regulatory bodies where disclosure is required by law.
We endeavour to share only the information reasonably necessary for the relevant service or purpose.
## 8. PAYMENT INFORMATION
Payments made through our website may be processed by independent third-party payment gateways, banks or payment service providers.
Where payment credentials are entered directly into a payment provider's secure system, Print Happiness does not directly receive or store the customer's complete card number, CVV, UPI PIN, banking password or similar authentication credentials.
Customers should review the applicable payment provider's privacy and security policies where appropriate.
## 9. MARKETING COMMUNICATIONS
Where permitted by applicable law and based on the preferences or consent provided by you, we may send information regarding products, offers, new launches or promotions.
You may request to stop receiving promotional communications from Print Happiness at any time using the available unsubscribe/opt-out method or by contacting us.
Transactional communications relating to existing orders, payments, deliveries, customer-service matters or other necessary service communications may continue even if you opt out of promotional communications.
## 10. DATA SECURITY
We take reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse or loss.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, absolute security cannot be guaranteed.
## 11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required or permitted under applicable law.
Certain order, invoice, payment, accounting and transaction records may need to be retained for longer periods to comply with taxation, accounting, consumer protection or other legal obligations.
Photographs and customization files may be retained for a reasonable period for order processing, customer service, repeat-order support, dispute resolution and operational requirements and may thereafter be deleted or anonymized when no longer reasonably required, subject to applicable law and technical backup cycles.
## 12. YOUR PRIVACY RIGHTS
Subject to applicable law, you may contact Print Happiness regarding personal information that we hold about you.
Depending on applicable law, you may have rights relating to:
* Obtaining information about personal data being processed;
* Requesting correction or updating of inaccurate personal information;
* Requesting deletion or erasure of personal information where applicable;
* Withdrawing consent where processing is based on consent;
* Raising a grievance regarding the processing of your personal information; and
* Exercising other rights available under applicable data-protection laws.
Withdrawal of consent will not affect processing that was lawful before such withdrawal and may affect our ability to provide services where the relevant information is necessary to fulfil your request or order.
We may need to verify your identity before acting on certain privacy requests.
## 13. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to third-party websites, payment services, social-media platforms or other external services.
Print Happiness is not responsible for the privacy practices, security or content of independent third-party services. Customers are encouraged to review the privacy policies of such services before providing personal information to them.
## 14. LEGAL DISCLOSURE
We may disclose personal information where reasonably necessary to:
* Comply with applicable laws or regulations;
* Respond to a lawful request, court order or government authority;
* Investigate suspected fraud or illegal activity;
* Enforce our terms and policies; or
* Protect the rights, safety, security or property of Print Happiness, our customers or others.
## 15. INTERNATIONAL PROCESSING
Some technology, cloud, analytics, communication or other service providers used by Print Happiness may process or store information using infrastructure located outside India.
Where personal information is processed outside India, we will endeavour to handle such processing in accordance with applicable Indian data-protection requirements and any restrictions imposed by applicable law.
## 16. CUSTOMER RESPONSIBILITY FOR CONTENT PROVIDED
When submitting photographs, artwork, names, messages or other content for customization, you confirm that you have the necessary rights, permissions or authorization to provide such content to Print Happiness and to request its use for creating the customized product.
Customers should avoid submitting information that is unnecessary for the requested customization.
## 17. CHANGES TO THIS PRIVACY POLICY
Print Happiness may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services or applicable legal and regulatory requirements.
The latest version will be made available on our website together with the updated effective or revision date.
We encourage customers to review this Privacy Policy periodically.
## 18. GOVERNING LAW
This Privacy Policy shall be governed by the laws of India, including applicable data-protection and information-technology laws and regulations, as amended from time to time.
## 19. CONTACT US / PRIVACY GRIEVANCES
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, request correction or deletion of personal information, or raise a grievance regarding your personal information, please contact:
**Print Happiness**
Email: **printhappiness@gmail.com**
WhatsApp: **7259425219**
Address: **Level4, City Center Mall, Hampankatta**
We will endeavour to review and respond to privacy-related requests and grievances within the time period required under applicable law.